Returns & Exchanges
At David's Cookies, we strive for 100% satisfaction with every delicious bite. Due to the perishable nature of our bakery products, we offer replacements or refunds for items that arrive damaged or do not meet our quality standards.
Inspect Your Delivery
Please examine your package immediately upon arrival to ensure your cookies, cakes, or desserts are in perfect condition.
Document the Issue
If there is damage or a quality concern, please take a clear photograph of the product and the shipping label as evidence.
Contact Customer Support
Reach out to our team within 30 days of receipt via our contact form or phone line with your order number and photos.
Resolution Process
Our team will review your claim and promptly arrange for a fresh replacement shipment or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing